Privacy Policy

1. Overview

This policy explains how DockHub Global collects, stores, uses and protects your personal data when you visit our website, send business inquiries or place wholesale orders. Your privacy safety is our top priority. By using our website, you consent to data processing in accordance with this policy.

2. Information We Collect

2.1 Personal Identifiable Information (PII)

We collect data you actively submit: full name, company name, email address, WhatsApp/phone number, shipping address, order quantity, OEM customization demands and payment records when you send inquiries or place orders.

2.2 Automatic Technical Data

When browsing our site, we automatically collect non-personal information including IP address, device model, browser type, access time, page browsing records via cookies and analytics tools, to optimize website display and analyze visitor demand.

3. How We Use Your Data

Reply your product inquiries, send quotations and follow up OEM cooperation demands;

Process order production, delivery, after-sales and warranty services;

Send product new arrival, wholesale promotion and technical update emails (you may unsubscribe anytime);

Optimize website function, product display and user browsing experience;

Comply with legal customs, tax and export supervision requirements.

4. Data Sharing & Third Parties

We will never sell, rent or leak your personal information to unrelated commercial third parties without your explicit consent. We only share necessary data with trusted service providers for order fulfillment:

Logistics forwarders (only delivery address for shipment arrangement);

Payment service providers (secure transaction processing, no storage of full bank card details);

Website analytics tools (anonymous browsing data only).

All partners must sign confidentiality agreements and protect your data strictly.

5. Cookie Usage

Our website uses functional and analytics cookies to remember your browsing preferences and count visitor traffic. You can disable cookies through your browser settings at any time, but partial website functions may be affected after disabling.

6. Data Security Protection

We adopt industry-standard encryption technology to store your business data, restrict internal staff access authority and set regular data backup mechanisms to prevent unauthorized access, disclosure or loss of your information.

7. Your Data Rights (GDPR Compliance)

If you are located in the European Economic Area, you hold the following rights:

Request a copy of all personal data we stored about you;

Correct inaccurate personal information;

Request permanent deletion of your account and all related data;

Withdraw consent for marketing email delivery;

Restrict or object to certain data processing activities.

Submit privacy requests via support@dockhubglobal.com with identity verification.

8. Data Storage Duration

We retain your business inquiry and order data for 3 years after the last cooperation for after-sales service and file archiving. After the retention period, data will be securely erased. Anonymous browsing statistics can be stored permanently for website optimization.

9. Policy Updates

We may update this Privacy Policy to match new data protection regulations. Revised content will be posted on this page with an updated effective date. Continued website access confirms your acceptance of the new policy.

10. Contact Us for Privacy Issues

Email: