25 years expertise in connectivity
Complaint Handling & Dispute Resolution
1.1 Official Complaint Channel
All complaints about product quality, delivery delay, after-sales service or order discrepancies can be submitted via our dedicated service email support@dockhub attached with order number, photos, videos and detailed description of the problem. We reply to all valid complaints within 2 working days.
1.2 Internal Negotiation Priority
Once a dispute arises, both parties shall resolve the issue through friendly negotiation first. Our account manager will coordinate solutions including product rework, replacement, reasonable compensation or delivery adjustment based on verified facts.
1.3 Formal Dispute Settlement
If consultation cannot reach an agreement, disputes shall be resolved in accordance with Chinese commercial laws. All arbitration procedures will take place locally in China. We do not compensate for indirect losses such as lost profits, suspended business or market loss caused by order issues.
1.4 Prohibited Malicious Complaints
We reserve the right to suspend future cooperation with clients who submit false complaints, fabricate defect evidence or send harassing messages to our team.